Inside Zappos: On-boarding New Employees

In this tutorial, Zappos CEO Tony Hsieh and product manager Robert Richman describe the tools they use to develop a workforce that fits in with and believes in the company’s culture. Hsieh suggests thinking of your company culture as the core of your business and creating a hiring process around that culture. Robert Richman offers strategies for instilling and testing employee loyalty, such as offering new workers $2,000 to quit their jobs. Hsieh and Richman also discuss the importance of employee training and outline the components that a thorough training should include.